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About Continental U.S. Orders:
We ship orders from Cincinnati, Ohio. Once payment is cleared, we typically ship items in stock the same day if the order is placed before 12:00 pm ET (Monday - Friday). Payments cleared after cutoff time will ship the next business day. We do not ship on weekends or holidays. To estimate when your item should arrive, the shipping services chart below provide an estimate for the number of days that it will take the carrier to deliver the item to the buyer. This transit time does not include handling time.
About International Orders:
Yes, we ship internationally to select countries. Refer to SHIPPING AND PAYMENTS tab on listing for a full list of 'SHIP TO' locations. We use the global shipping program to ship all international orders. determines shipping charges, delivery time frames and completes the customs process for our international orders. If you are an international buyer and you want 'combined international shipping' when purchasing multiple items from us - you MUST be sure to sign into the .com site (not the .ca or.au or.uk version) and use the shopping cart for checkout to combine multiple items into one shipment. When making an international order with a multiple items purchase, click the ADD TO CART button (do not use the Buy it Now button). Once you have all of your items in the shopping cart, you will be able to make one combined payment all items and have then shipped together as a single order. International buyers are responsible for duty and tax in accordance with their country's own imported goods and customs policy.
Items purchased with a Ship-To address in OHIO subject to 7.00% sales tax.
If you're not satisfied with an item that you purchased, you may request a return within 30 days for refund. All returns require approval. Original shipping is non-refundable. Return shipping cost is the buyer’s responsibility and will be deducted from refund if the pre-paid label is used. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for unauthorized returns, items damaged in return transit, returns never received, or an item is not returned in its original condition, including all packaging and tags.If an item arrived damaged or defective, contact the seller within 7 days of receipt. Do NOT ship the item back unless request by seller. We will work with you to resolve the problem.Contact Us
You may contact us through messages. Since we are a retail brick and mortar store in Cincinnati, Ohio we will typically respond to your questions during our hours of operation which are Monday - Friday from 10am to 6pm and Saturday 10am to 3pm, Eastern Time.response
Your positive response is extremely valuable to us. If you have any concerns about your order, please contact us through message to resolve any issues before leaving a negative response or opening a dispute.CHECK OUT OUR POSITIVE BUYER response!
Shop Our store SBK Gifts / Story Book Kids, 10725 Reading Road, Cincinnati, Ohio 45241